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Technology Cannot Overcome Poor Business Practices

Technology Cannot Overcome Poor Business Practices

Rudy Vidal, Principal, Vidal Consulting Group

Medallia: Exceeding Experience Expectations

Medallia: Exceeding Experience Expectations

Borge Hald, CEO & Co-Founder,Medallia

Customer Experience is the New Battleground for B2B Businesses

Customer Experience is the New Battleground for B2B Businesses

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review

Guide to a Marketer's Future

Guide to a Marketer's Future

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Virtual Reality

CEM

Managing Customer Care in an Era of Digital Transformation

Managing Customer Care in an Era of...

Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan

MomentFeed Re-Imagines Scalable Local Social Advertising to Lead the Industry

MomentFeed Re-Imagines Scalable Local...

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Financial

Key Points to Enhance Digital Customer Experience

Key Points to Enhance Digital Customer...

Boosting Customer Service with Talkdesk's Framework

Boosting Customer Service with...

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Contact Center

Agile

Selecting Smart Customer Experience Management (CEM) Platform? Here is Checklist

Selecting Smart Customer Experience Management (CEM) Platform? Here is Checklist

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CEM

Machine Learning

Getting Customer Experience Right

Getting Customer Experience Right

Verint: Facilitating Exceptional Customer Engagement

Verint: Facilitating Exceptional Customer Engagement

Dan Bodner, CEO,Verint

Wise Pirates: The Fastest Growing Digital Partner that uses Data and Trust

Wise Pirates: The Fastest Growing Digital Partner that uses Data and Trust

Pedro Barbosa, Managing Director,Wise Pirates

Alida: Translating Customer Feedback into Actions

Alida: Translating Customer Feedback...

Steven Medeiros, General Manager, APAC,Alida

UXArmy : UX Research: A Crucial Step in Digital Product Development

UXArmy : UX Research: A Crucial Step in...

Kuldeep Kulshreshtha and TJ Huishan Park, Co-founders ,UXArmy

Customer Experience Management - Prerequisites and the Way Forward

Customer Experience Management -...

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Entertainment

How Adobe Helps Firms Orchestrate Customer Experience

How Adobe Helps Firms Orchestrate...

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Adobe

ERP