Walkme Welcomes Adriel Sanchez As Chief Marketing Officer To Its Executive Leadership Team

Social media used to be the place where brands posted updates, answered comments and occasionally promoted a product. That description feels dated now. For many Canadian businesses, social platforms have become part of how customers discover products, compare options, ask questions and decide whether a brand deserves their attention. The numbers reflect that shift. Canada had about 33 million social media user identities at the end of 2025, representing 82.1 percent of the population. Digital advertising has grown alongside that audience. Canada’s social media advertising market reached $6.52 billion in 2025, up 20 percent from the previous year. That growth has made social media more valuable, but it has also made the job more demanding. Platforms change their algorithms, audiences move between formats and the type of content that works today may struggle to gain attention a few months later. Businesses need to stay close to those changes without allowing social media to become a constant distraction from the wider marketing strategy. That is where social media agencies have found a more substantial role. The Work Goes Well Beyond Posting Running a social presence can look simple from the outside. A post goes live, people respond and the process starts again. Behind that post, however, there can be audience research, content planning, creative development, paid promotion, community management and performance analysis. Agencies bring those pieces together. They can help businesses decide which platforms deserve attention, develop a content calendar and create material suited to different audiences and formats. Just as importantly, they can look at what is working and make changes when the results do not match expectations. “Good Social Media Work Starts With Understanding What People Actually Want To See.” The need for that discipline has grown as social platforms have become more crowded. Businesses are competing not only with direct rivals but with every other piece of content appearing in a person’s feed. A polished brand message is no guarantee that anyone will stop scrolling. Good social media work starts with understanding what people actually want to see. Sometimes that means educational content. Sometimes it is a useful demonstration, a timely response or a simple piece of information delivered without making the audience work for it. Content Is Becoming More Important Video continues to take a larger role in social advertising. IAB Canada reported that video accounted for just over half of social media advertising revenue in 2025, with in-feed advertising remaining almost evenly matched. That split says something about how audiences are consuming content. A single campaign may now need several versions, from short videos and stories to static posts and longer-form material. Each format has its own rhythm and audience expectations. Social media agencies are increasingly involved in that creative process. Their work is not simply about producing more content. It is about understanding why a particular piece should exist, who it is intended for and what the business hopes to learn from the response. That last point matters because social media can generate a great deal of activity without producing much business value. Likes and views may be useful indicators, but they do not necessarily tell a company whether its marketing is reaching the right people or influencing a purchase. Data Has Changed the Conversation Analytics has made it easier for marketers to look beyond surface-level engagement. Agencies can examine audience behavior, content performance, conversion activity and campaign results to understand where attention is turning into action and where it is not. This has also changed conversations between businesses and their agencies. Clients increasingly want to understand what their social investment is achieving rather than simply receiving a monthly report filled with engagement figures. Agencies need to connect social activity to broader marketing goals, whether that means generating leads, supporting ecommerce sales, improving customer retention or building brand awareness. Artificial intelligence is adding another layer to the work. Agencies are using it to support research, generate early creative ideas, organize information and analyze large amounts of campaign data. Yet the technology does not remove the need for judgment. Someone still has to decide whether an idea fits the brand, whether a message sounds credible and whether a piece of content is worth putting in front of customers. That human judgment is particularly important on social media because audiences notice when communication feels forced. The Agency Relationship Is Changing The strongest relationships between businesses and social media agencies are becoming less transactional. Instead of receiving a batch of posts and a performance report, marketing teams increasingly expect agencies to understand the business itself, its customers and the challenges affecting growth. That requires closer collaboration. Internal teams provide knowledge of the brand, customers and commercial priorities, while agencies bring outside perspective, creative resources and experience across platforms. The arrangement works best when both sides are willing to challenge assumptions and adjust when the evidence points in a different direction. Social media will continue to change, but that uncertainty is part of what makes the channel valuable. New formats will appear, audience habits will shift and established platforms will keep changing how content is discovered. For Canadian businesses, the role of a social media agency is therefore becoming less about keeping accounts active and more about helping brands make sense of a complicated and fast-moving part of marketing. The agencies that earn lasting value will be those that understand the difference between being visible and being useful, using creativity, data and sound judgment to help businesses build relationships that extend beyond the feed. ...Read more

Today, a finely tuned MarTech stack is no longer a luxury but a strategic imperative. As marketing technology continues its exponential growth, now valued at an estimated $670 billion with over 14,000 products, marketers face the dual challenge of maximizing efficiency and ensuring seamless integration across their diverse toolsets. The rise of AI, the transformative power of first-party data, and the shift towards composable architectures are fundamentally reshaping how organizations approach MarTech optimization, inspiring new possibilities and strategies. The Imperative of a Lean and Integrated Stack The overwhelming number of MarTech tools available today often results in fragmented systems, data silos, inefficient budget allocation, and disjointed customer experiences. However, a well-defined strategic intent can help avoid these pitfalls and build an optimized MarTech stack that meets the needs of every business. Each tool should serve a clearly defined purpose, eliminating redundant features and non-essential add-ons. Seamless integration across platforms is essential, enabling smooth data sharing and workflow automation to support a cohesive view of the customer. This integration allows for data-driven decision-making, facilitating advanced personalization and precise performance attribution. Moreover, a well-structured stack must be scalable, capable of evolving in line with business growth and technological progress. Key Trends Shaping MarTech Optimization MarTech optimization is gaining momentum through trends such as AI-powered personalization, content generation, campaign automation, data unification, and conversational marketing. Digital Brew produces animated explainer videos that support content generation and integrated digital campaign strategies. It has been awarded Animated Explainer Video Production Company of the Year by MarTech Outlook for advancing visual storytelling techniques and strengthening brand engagement across digital channels. AI analyzes real-time intent data, website behavior, and engagement signals to refine messaging and outreach, while generative AI supports scalable content development and campaign optimization. Customer Data Platforms (CDPs) consolidate customer data for personalized experiences, and composable, modular architectures help reduce vendor lock-in, improve interoperability, and empower aligned sales and marketing operations. Balancing Efficiency and Integration: A Strategic Approach To achieve the optimal balance in MarTech, define core marketing objectives, conduct a comprehensive MarTech audit, assess integration and data flow, evaluate ROI and effectiveness, gather stakeholder feedback, prioritize integration and interoperability, focus on essential categories first, embrace composable architecture, start small, and scale iteratively-step by step, consult with a solution architect, invest in training and enablement, and regularly review and optimize the MarTech landscape. This includes defining marketing objectives, conducting a comprehensive MarTech audit, focusing on essential categories first, embracing modular architecture, starting small, scaling iteratively, investing in training and enablement, and regularly reviewing and optimizing the MarTech landscape to ensure performance and adapt to new business priorities. AI's role as a 'co-pilot' for marketers will continue to evolve, handling increasingly complex tasks and providing more in-depth predictive insights. Edge computing will enable real-time processing, leading to even more personalized experiences. However, it's the advanced natural language processing that will truly revolutionize customer communication. The ongoing focus on first-party data and composable architectures will give businesses unprecedented flexibility and control over their digital experiences. ...Read more

Brands and agencies can now activate Utiq’s first-party identifier,   enabling privacy-first, cookieless, advanced audience targeting capabilities,   without the need for third-party cookies, fingerprinting   or other probabilistic techniques.   London, UK : Utiq , the European adtech company with a fully consented, privacy-compliant, telco-powered first-party identifier, today confirms their partnership and technical integration with Onetag , the next generation ad exchange built for buy-side curation.  This collaboration means that Onetag customers in key European markets can activate Utiq’s Authentic Audiences, enabling scalable, privacy-compliant advertising. By leveraging Utiq’s telco-powered, consent-driven identifiers within the Onetag Smart Curation Platform, brands and agencies can address real people - without the need for third party cookies, fingerprinting or other probabilistic techniques.   This partnership enhances privacy-safe marketing with stable, deterministic reach and advanced frequency capping, improving user experience and advertiser ROI. It also supports publishers' monetisation while enabling media buyers to achieve wider, incremental reach, including cookieless browser environments like Firefox and Safari.   The integration will support frequency capping within Utiq’s Authentic Audiences deals, ensuring balanced exposure, improved user experience, and optimized ad performance. Additionally, Onetag will also enable the onboarding of advertiser and publisher data to support retargeting and audience exclusion capabilities, helping to enhance campaign precision.   "Our partnership with Utiq shows Onetag's clear commitment to improving privacy-first advertising. By integrating Utiq's innovative first-party identifier and Authentic Audiences solution within our Smart Curation platform, we enable advertisers to achieve scalable, deterministic cookieless targeting, without compromising user privacy”, says Filippo Gramigna, co-CEO at Onetag. "In a competitive and evolving ecosystem, this partnership ensures our clients can deliver personalised, high impact campaigns with full transparency and user consent at the core."     Will Harmer, Utiq’s Chief Product Officer also commented, “Bringing together Utiq's Authentic Audiences and Onetag's Smart Curation platform is a game-changer for advertisers. This partnership unlocks the full potential of privacy-safe advertising on the open internet, enabling brands to increase reach, control frequency, and improve overall marketing performance.”   Utiq’s Authentic Audience segments are unique within the digital advertising ecosystem, creating scaled, deterministic, secure and encrypted addressability with real people.  Its Authentic Consent Service connects Utiq’s Telco partners, publishers and brands via a real-time, end-to-end secure consent signal match – its first-party data identifier – to create Authentic Audiences that have unambiguously and freely provided consent for marketing purposes.     Utiq launched in mid-2023 offering a unique, purpose-driven service to the market, solving the consent, privacy and addressability issues of an increasingly fragmented and disconnected internet. In only 18 months, Utiq has achieved scaled, operational availability in Germany, Austria, France and Spain, with UK and Italy to follow shortly, and is already enabling deterministic, responsible advertising to millions of consented, human audiences.  ...Read more

Marketing and creative agencies provide specialized expertise that helps businesses develop impactful campaigns, strengthen brand recognition, and achieve long-term growth objectives. By combining creativity with marketing strategy, these agencies support organizations across various industries in reaching customers through multiple channels. Businesses throughout Canada increasingly rely on marketing and creative agencies to enhance visibility, engage audiences, and strengthen their market presence. How Do Marketing and Creative Agencies Strengthen Brand Identity? Building a strong brand identity can help an organization stand out from other companies and create trust and recognition among customers. Marketing and creative agencies communicate with companies to create unified brand messaging, branding and communication strategies that embody corporate values and goals. These agencies can help you create a logo, position the brand, develop content, design your website, create social media campaigns, and more. The agencies can help with logo, brand positioning, content, website design, social media marketing and more. These services are used by organizations all over Canada to develop memorable customer experiences and ensure consistency across multiple platforms. Creative people also concentrate on storytelling methods that effectively convey a brand's mission and worth. Effective messaging can enhance customer engagement, foster emotional connection, and drive loyalty. Why Are Marketing and Creative Agencies Important For Business Growth? Marketing and creative agencies play an important role in the expansion of businesses by assisting them in delivering the correct message to the appropriate audience. They create specific marketing campaigns according to research, market trends, competition and business goals. This will enable you to get the most out of your marketing efforts and ensure you are getting a better return on investment. By leveraging digital marketing services like search engine optimization, social media management, email marketing, paid advertising, and content marketing, businesses can reach their customers where they are. These services are used by a lot of organizations in Canada to grow their reach and enhance customer acquisition. Agencies keep a close eye on campaign performance and leverage analytics to help optimize strategies and results. Agencies also offer insights that can aid extended decision-making, provide data-driven insights into customer behavior, engagement, and market opportunities, enabling organizations to stay ahead of evolving customer expectations and industry dynamics. The benefits of creative innovation are also notable, providing new ideas and expertise to boost the effectiveness of campaigns. With the continuously changing consumer expectations, companies across Canada have become more reliant on marketing and creative agencies to support their brand value and visibility, leading to sustainable business growth. ...Read more