New Partnership between Securus Technologies and Televerde Drives Enhancement in Customer Experience and Lead Inbound Client Support

By Martech Outlook | Wednesday, October 28, 2020

Televerde looks forward to building both the business and purpose side of its relationship with Securus, together creating more opportunities for disempowered communities and driving inclusion in and out of the workplace.

FREMONT, CA: Televerde, the first and only fully integrated sales and marketing technology organization with a proven model for generating demand and accelerating sales announce that Securus Technologies has selected it in a multi-year deal to fuel its inbound engagement centers. Securus Technologies helps more than 3,450 public safety, law enforcement, corrections agencies, and over 1,200,000 incarcerated individuals across North America by providing emergency response, incident management, and communication products and services.

Televerde will offer inbound customer support to incarcerated individuals' friends and families on live support channels, provisioning the process while educating Securus consumers on using products. When a consumer requires help connecting with their near ones on any Securus product, Televerde will answer the call and deliver a world-class experience.

Both the companies are incredibly proud of their partnership, which will not just provide incarcerated and formerly incarcerated women with critical job opportunities but also deepen Securus' connection to the communities we serve—setting people up for success after their release starts with making sure that they have access to a good-paying job that can become a career. The new collaboration with Televerde will provide Securus those opportunities and advance its efforts to make its products as accessible and affordable as possible.

Televerde's vision to working with disempowered populations, notably incarcerated women in the United States, has produced remarkable results for clients and communities for over 25 years. The company's engagement centers are staffed entirely by incarcerated women. After empowering these women with jobs and business skills, Televerde offers career readiness, education, mentoring, scholarships, and a host of other resources that aid them in re-entering the global workforce as they are released.

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