6 August 2020Debra MorganEditorialDebra MorganManaging Editoreditor@marketingtechoutlook.comAs we enter the second decade of the digital era, the trajectory of business strategies is directed towards meeting customer expectations. However, in this shifting landscape of customer requirements, organizations are trying to stay on top of their competition by tapping into the latest technologies and customer experience (CX) trends. It is no longer enough to have a surface-level understanding of customers. For this purpose, it is imperative for companies to pursue fast-advancing technology such as the internet of things (IoT) to get a 360-degree view of consumers and markets. By leveraging AI, companies can extract meaningful insights from the gathered data and understand their customers on a whole new level. Furthermore, the incorporation of predictive analytics will enable companies to predict customer behavior, and thus, successfully deliver according to their requirements. The utilization of such technologies will not only enable businesses to predict demand and reduce waste but also ensure the best customer experiences.Amid such digital transformations disrupting the customer world, companies must respond accordingly. Standing at the cusp of robust technologies, there are a wide variety of customer experience solution providers entering the industry with a set of advanced and integrated offerings. To help clients steer through the best-of-breed vendors, MarTech Outlook has compiled a list of top 10 customer experience solution providers. These organizations are transforming the customer experience landscape at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs in the business sector on the latest industry trends, best practices, recent innovations, and highlights their expertise. Let us know your thoughts!Technology is Changing, so are Customer ExpectationsCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Contact UsPhone:510-972-5010Fax:510-894-8405 Emaileditor@martechoutlook.comsales@martechoutlook.commarketing@martechoutlook.com AUGUST - 01 - 2020, volume 06 - 09 (ISSN 2644-254X) Published by ValleyMedia, Inc. To subscribe to MarTech OutlookVisit www.martechoutlook.comManaging EditorDebra MorganEditorial StaffSalesAaron Pierce Alvina Rego Abhilash P. JoseRose DcruzJoshua ParkerPaul BarberVisualizerVincent Georgevincent@martechoutlook.com*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJason Jase
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