Bolstering The Public Through Smart Technology

Bolstering The Public Through Smart Technology

Jennifer Gallagher, Director, Department of Public Service, City of Columbus

Digital Transformation in Times of Crisis

Digital Transformation in Times of Crisis

Mike Kirby, Chief Information Officer at Televerde

Personalization: the heartbeat of customer satisfaction

Personalization: the heartbeat of customer satisfaction

Miguel González, Global chief technology and data officer

Valérie Legat, E-commerce and digital experience director

Empathic technology How data and automation  are made human?

Empathic technology How data and automation are made human?

Payal Raina, Global Head of Marketing, Torstone Technology

CRM And Customer Experience

CRM And Customer Experience

Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford

Digitally Transforming Customer Engagement

Digitally Transforming Customer Engagement

Reggie Walker, Chief Commercial Officer, PwC US Leadership Team -& Global Salesforce Practice Leader

Pressure To Change Versus Staff Appetite For Change

Pressure To Change Versus Staff Appetite For Change

Douglas Duncan, CIO, Columbia Insurance Group

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